Customer care
NbOnes Support
Help with gift card submissions, order status, payout accounts, withdrawals, verification, security, privacy, and account access.
01
In-app support
Sign in to NbOnes to contact support securely about an order or account. You may attach an image only when it is relevant to your request.
02
Email support
For general assistance or if you cannot access your account:
Before contacting us
- Describe the screen, order, and action where the problem occurred.
- Include the approximate time and any non-sensitive error message.
- Never send your password, one-time verification code, or full identity document by ordinary email.
- Do not email a complete gift card code or PIN. Use the secure submission flow when card information is required.
- Only attach information necessary to explain the problem.
Quotes and processing
Gift card categories, countries, quote availability, fees, verification requirements, and processing times may vary. A displayed estimate is not final until the card is verified and accepted. Support cannot guarantee acceptance or a specific processing time.
Privacy and account deletion
Read our Privacy Policy. To permanently delete your account, use Account or Settings in NbOnes or follow the instructions on the account deletion page.